Skills & Competencies for Cashier Supervisor

Cashier Supervisor job profile

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JOB SUMMARY for Cashier Supervisor

Manages a team of store cashiers.

JOB RESPONSIBILITIES for Cashier Supervisor

Responsible for adequate staffing to ensure that customer wait time is minimized. Greets customers, answers questions and resolves issues. Responsible for hiring and training of cashiers. Responsible for collecting contents of cash registers at the end of each shift and delivering funds to the office.

Cashier Supervisor SALARY RANGE

BASE 50%
$47,664
TOTAL 50%
$48,587
Job Level
M00
Job Code
SM15000372
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Cashier Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier Supervisor

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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2 Industry Competency – Retail Operations
Proficiency Level -2
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Explains why inventory management is crucial when ensuring sufficient retail resources.
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Level 2 Behaviors
(Light Experience)
Gathers customer feedback to help improve service quality, delivery services, refunds, store layout, and atmosphere.
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Level 3 Behaviors
(Moderate Experience)
Helps prepare and implement budgets and operating processes to ensure efficiency and profitability.
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Level 4 Behaviors
(Extensive Experience)
Facilitates facility improvement initiatives to ensure a safe, attractive, and efficient customer experience.
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Level 5 Behaviors
(Mastery)
Develops guidelines and materials for training staff on retail techniques and processes.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Cashier Supervisor

1 Job Family Competencies – Accounting Software
Proficiency Level -2
Skill definition-Performing accounting tasks and management of software applications to aid in processing and recording financial transactions.
Level 1 Behaviors
(General Familiarity)
Identifies basic software issues or errors that may be encountered during accounting processes.
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Level 2 Behaviors
(Light Experience)
Prepares employee payroll using employee record management features for accurate staff compensation.
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Level 3 Behaviors
(Moderate Experience)
Generates financial statements using accounting software to assess the organization's financial performance.
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Level 4 Behaviors
(Extensive Experience)
Leads the selection of accounting software to align with organizational accounting requirements.
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Level 5 Behaviors
(Mastery)
Promotes direct communication between accounting experts and software developers to enhance software capability.
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2 Job Family Competencies – Receipts Management
Proficiency Level -2
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Explains the concept of expense receipts and their impact on business finances.
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Level 2 Behaviors
(Light Experience)
Contributes to the daily recording of business transactions following double-entry bookkeeping.
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Level 3 Behaviors
(Moderate Experience)
Guides junior staff in understanding and applying receipt management practices.
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Level 4 Behaviors
(Extensive Experience)
Leads the troubleshooting of complex problems related to receipt filing and categorization.
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Level 5 Behaviors
(Mastery)
Influences policies and regulations related to receipt management and tax compliance.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Cashier Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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3 Cashier Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier Supervisor
Proficiency Level - 4
5 Competency for - Cashier Supervisor
Proficiency Level - 5

Summary of Cashier Supervisor skills and competencies

There are 6 hard skills for Cashier Supervisor, Retail Industry, Retail Operations, Cashiering, etc.
3 general skills for Cashier Supervisor, Accounting Software, Receipts Management, Point of Sale.
9 soft skills for Cashier Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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